FREQUENTLY ASKED QUESTIONS (FAQ)
Category A: Website Usage & Account Management
Q: Can I modify or cancel my order after it has been placed?
A: No. Once an order is processed through our system, it enters our warehouse logistics flow immediately to prepare Dangerous Goods packaging. Orders cannot be canceled or modified after payment authorization.
Category B: Fragrance & Attar Application & Storage
Q: How should I store alcohol-based perfumes and oil-based attars?
A: Store all fragrances and concentrated attars in a cool, dry place away from direct sunlight, heat sources, and temperature fluctuations. High heat and UV light degrade natural scent oils and cause alcohol evaporation. Keep out of reach of children and pets.
Q: Are there special safety guidelines for applying alcohol-based perfumes?
A: Yes. Alcohol-based perfumes are flammable. Never spray near open flames, heat sources, sparks, or while smoking. For external cosmetic use only. Avoid spraying into eyes, face, or onto broken, inflamed, or sensitive skin. If skin irritation occurs, discontinue use immediately.
Q: How should I apply pure concentrated Attars?
A: Attars are concentrated, alcohol-free perfume oils. Apply a small drop using the applicator wand to pulse points (such as wrists, behind earlobes, or inner elbows). Do not apply directly to delicate, light-colored fabrics as high oil concentrations may leave residue on textiles.
Category C: Shipping, Customs, & Delivery
Q: How are domestic shipments inside India handled?
A: Domestic orders are shipped via Shiprocket utilizing surface courier networks to comply with national liquid transport safety guidelines. Deliveries take between 3 to 10 business days depending on destination remoteness.
Q: Why is my international tracking number updated manually instead of appearing right away?
A: International perfume shipments require individual Dangerous Goods (DG) manifest filings, carrier approvals, and customs documentation with FedEx, DHL, or India Post. Once the physical manifest is registered, tracking numbers are manually posted to your order account page.
Q: Will I have to pay customs duties on international orders?
A: Yes. International orders are shipped Delivery Duty Unpaid (DDU). Customs duties, VAT, import taxes, and local clearance fees are assessed directly by your local government customs authority and must be paid by the recipient prior to package release.
Category D: Returns, Damaged Items, & Replacements
Q: Can I return a perfume if I don't like the scent profile or longevity?
A: No. We maintain an absolute No-Refund and No-Return Policy. Subjective scent preferences, skin chemistry variations, or change of mind do not qualify for returns, exchanges, or store credits.
Q: My perfume bottle arrived broken and leaking in the box. How do I get a replacement?
A: You must record an uninterrupted, single-take, time-stamped unboxing video showing the unopened shipping box, the intact address label, the package unboxing, and the damaged bottle. Email this video to perfumebayin@gmail.com within 5 days of delivery. Upon verification, we will send a replacement bottle for the damaged item.
Q: What happens if I send my damaged bottle claim after 5 days?
A: Claims submitted after the strict 5-day window from the date of carrier delivery are automatically rejected and forfeited.
Contact Information
For all operational, logistics, compliance, and replacement inquiries, contact:
- Legal Entity: Wajood Perfumes LLP
- Marketplace Name: Perfume Bay
- Official Email: perfumebayin@gmail.com
- Data Protection Officer: Mr. Aadil Khan
- Legal Jurisdiction: Courts of Mumbai, Maharashtra, India