Privacy policy

PRIVACY POLICY

Operating Entity: Wajood Perfumes LLP (operating marketplace "Perfume Bay")

Effective Date: September 01, 2026

Primary Contact / Support Email: perfumebayin@gmail.com

1. Overview & Data Controller

This Privacy Policy details how Wajood Perfumes LLP ("We", "Us", "Our"), operating the online marketplace Perfume Bay, collects, uses, processes, stores, and protects your personal information when you access, browse, create an account, or place an order on our e-commerce platform (the "Site").

2. Information We Collect

  • Personal & Identification Information: Name, shipping address, billing address, phone number, email address, national identification/tax identifiers where required for customs clearance.
  • Transactional Information: Order details, payment records, transaction history, invoice data, and communication records regarding customer support or replacement claims. (Note: Financial payment instruments such as credit card details, UPI IDs, or net banking credentials are processed via encrypted third-party payment gateways; we do not store raw payment card data on our servers).
  • Technical & Device Data: IP address, browser type, device identifiers, time zone settings, operating system, network connection type, and log data concerning your interactions with the Site.
  • Verification Media: Time-stamped unboxing videos and photographs submitted for damaged bottle replacement claims.

3. Purpose of Processing & Legal Basis

We process your personal data for the following specific purposes:

  • Contractual Fulfillment: Processing orders, facilitating payment authorization, managing domestic shipping via Shiprocket, preparing international shipping manifests, and delivering products.
  • Regulatory & Compliance: Complying with Dangerous Goods (DG) transport declarations, customs clearance regulations, tax reporting, and accounting laws.
  • Platform Security: Preventing fraudulent transactions, unauthorized account access, and malicious use of our platform.
  • Customer Support & Disputes: Evaluating damaged product replacement claims, verifying unboxing videos, and communicating order status updates.

4. Digital Personal Data Protection (DPDP) Act Compliance Notice

Please be advised that Perfume Bay / Wajood Perfumes LLP does not currently deploy a granular Data Consent Banner specifying purpose-by-purpose explicit consent upon entry to the Site. By continuing to access, browse, or initiate transactions on this Site, you acknowledge and agree that the processing of your personal data is required for contract performance, transaction completion, and operational security. If you do not consent to this processing, you must immediately cease all use of this platform.

5. Third-Party Data Sharing & Logistics Integrations

We share necessary data elements with verified third-party service providers solely to execute services:

  • E-Commerce Infrastructure: Shopify (platform hosting and database management).
  • Domestic Logistics Partners: Shiprocket and its aggregated courier partners for domestic delivery within India.
  • International Logistics Partners: FedEx, DHL, and India Post for international order movement.
  • Data Protection Officer (DPO): Designated under applicable data privacy laws to oversee compliance.

6. Data Protection Officer (DPO) Contact

For all data protection inquiries, access requests, or grievance redressal, contact our designated DPO:

  • Name: Mr. Aadil Khan
  • Designation: Data Protection Officer
  • Legal Entity: Wajood Perfumes LLP (Perfume Bay)
  • Email: perfumebayin@gmail.com