Refund policy

REFUND & RETURNS POLICY

1. Absolute No-Refund Provision

WAJOOD PERFUMES LLP ENFORCES A STRICT NO-REFUND POLICY ACROSS ALL PLATFORMS AND PRODUCT CATEGORIES.

Once an order is successfully placed, authorized, or dispatched, no monetary refunds will be issued under any circumstances, including order cancellations, transit delays, or delivery issues caused by customer error.

2. Exclusion of Returns & Exchanges

We do not offer a "no questions asked" return policy. We do not accept returns, exchanges, or store credit requests for reasons including:

  • Change of mind, accidental purchase, or buyer’s remorse.
  • Personal olfactory preference, subjective distaste for scent profiles, projection, sillage, or perceived longevity. 
  • Individual skin chemistry variations altering scent performance.
  • Natural batch variations in artisanal perfumery raw materials.

3. Damaged Bottle Replacement Protocol

A replacement bottle for the exact same item ordered will be dispatched ONLY AND EXCLUSIVELY if the product arrives with severe physical transit damage (e.g., shattered glass bottle, broken spray mechanism causing total leakage) and satisfies all verification requirements below.

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|                       MANDATORY UNBOXING VIDEO REQUIREMENTS                     |

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| 1. Continuous, unedited, single-take video recording without cuts or edits.     |

| 2. Clear visibility of the original shipping label & tracking number on box.    |

| 3. Opening of the outer sealed shipping box and removal of packaging layers.    |

| 4. Explicit close-up view of the damaged/broken bottle showing liquid leak.      |

| 5. Time-stamp metadata active during recording.                                  |

| 6. Submission to perfumebayin@gmail.com WITHIN 5 DAYS of carrier delivery date. |

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Forfeiture of Claims:

If your claim fails to meet any of the criteria listed above (e.g., video recorded after the box was already opened, video edited or cut, missing tracking label view, or claim sent on Day 6 or later), the replacement claim will be permanently rejected. No exceptions are granted under any circumstances.